CRM Upgrade - 4.0 to 7.0 | Configuration Workgroup

Presenter	Bill Hamilton


Bio	Bill is a senior business analyst in FG Wilson, primarily involved in the design and planning of SAP solutions for the business unit. Bill has spent a number of years focussing on various modules from PP, MM, SD, WM and CRM.

Company	FG Wilson

Abstract	An overview of the project to move from CRM 4.0 to CRM 7.0 with particular reference to configure-to-order B2B sales scenarios• Key topics to be covered are: • Project business reason -i.e. out of maintenance • Project approach - ie. pilot • Main Issues (focus on IPC changes for CRM7) • UI designer - why we're adopting this feature ,SAP supported enhancements • User feedback (generally positive!) • Future - provides platform for Interaction centre, knowledge search, ICSS. (2010 scheduled projects)

Audience	Intermediate: Process Expert, Project Manager, Developer, Configuration Mgr/Dir, Business Manager

Presentation	CRM Upgrade - 4.0 to 7.0